Last Updated: June 19, 2026
Introduction
At Intellia 360, we strive to provide high-quality educational content, gamified learning experiences, simulations, courses, worksheets, and digital resources. This Refund Policy outlines the conditions under which refunds may be requested and processed.
By purchasing any product, subscription, license, or service from Intellia 360, you agree to the terms of this Refund Policy.
Digital Products and Services
Since Intellia 360 primarily provides digital products and services, including but not limited to:
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Online courses
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Educational games
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Interactive simulations
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Digital worksheets
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Downloadable resources
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Subscription plans
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School and institutional licenses
all purchases are generally considered final once access has been granted.
Individual Subscription Refunds
Eligible Refund Requests
A refund may be considered if:
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The subscription was purchased accidentally and reported within 7 days of purchase.
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A technical issue prevents access to the purchased service and our support team is unable to resolve the issue within a reasonable timeframe.
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Duplicate payments were made for the same service.
Non-Refundable Situations
Refunds will generally not be provided when:
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The user has substantially accessed or used the purchased content.
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The user changes their mind after purchase.
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The user no longer requires the service.
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The user is dissatisfied due to personal preferences rather than technical issues.
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Failure to use the service due to lack of internet access, device compatibility issues, or user-related factors.
Downloadable Educational Resources
Due to the nature of digital downloads, including worksheets, lesson plans, printable resources, and educational materials, refunds are generally not available once the file has been downloaded or accessed.
Exceptions may be considered if:
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The file is corrupted and cannot be replaced.
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The downloaded resource substantially differs from its published description.
School and Institutional Licenses
Refund requests for school, college, university, or institutional licenses will be reviewed individually according to the terms of the signed agreement or purchase order.
If a refund is approved, administrative charges or prorated usage fees may be deducted where applicable.
Free Trials
Where a free trial is offered, users are encouraged to evaluate the Platform before purchasing a subscription. Once a paid subscription begins, standard refund terms will apply.
Cancellation Policy
Users may cancel recurring subscriptions at any time through their account settings or by contacting our support team.
Cancellation will:
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Stop future billing cycles.
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Not automatically generate a refund for the current billing period.
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Allow continued access until the end of the active subscription term unless otherwise specified.
Technical Issues
If you experience technical difficulties accessing Intellia 360 services, please contact our support team before requesting a refund.
Our team will make reasonable efforts to:
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Resolve account issues
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Restore access
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Fix technical errors
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Provide alternative access methods where possible
Refund Processing
If a refund request is approved:
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Refunds will be issued to the original payment method used for purchase.
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Processing times may vary depending on the payment provider.
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Refunds typically take 7–14 business days to appear in your account.
Chargebacks
Users are encouraged to contact Intellia 360 before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in account suspension or termination.
Policy Changes
Intellia 360 reserves the right to modify this Refund Policy at any time. Updated versions will be posted on the Website with a revised effective date.
Contact Us
For refund requests or billing-related questions, please contact:
Intellia 360
Email: support@intellia360.com
Website: www.intellia360.com
Please include:
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Full Name
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Registered Email Address
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Order Number
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Date of Purchase
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Reason for Refund Request
By purchasing and using Intellia 360 products and services, you acknowledge that you have read and agree to this Refund Policy.